Senior Application Support Analyst

Senior Application Support Analyst - FinTech - London/Hybrid - Linux and SQL experience required

An award winning FinTech company that processes over 2.5 million contracts per day with a value of $3 trillion for over 100 clients are hiring a Senior Application Support Analyst to join their rapidly expanding production support team.

As the Senior Application Support Analyst, you will work with our dynamic production support team to ensure a high quality of service to our clients. You will be fully trained to understand our application and business in depth. Starting with a high level overview of Securities Finance and our application, you will then develop a detailed understanding of both. You will receive full assistance from the support and development team as you progress the steep learning curve to becoming an expert in the field.

The applications delivering the services have significant server based data processing components and a behind-the-scenes data gateway systems. Our services are delivered over the internet via an interactive user interface.

This is a unique opportunity to join a small company at the point where it is looking to increase delivery capacity and product offering. You will also gain valuable experience in Application Support and problem solving ability. This role has an opportunity to learn development skills and move into the development teams.

Role:

• Monitoring the production and User Acceptance testing environments – using our in house proactive monitoring tools
• Investigate, action and resolve issues impacting internal systems and clients.
• Work independently and prioritise tasks in what can be a challenging environment at times
• Report common issues, analyse the root cause and prevent them from recurring, utilising the development team as required
• Responsive to internal and external client queries and tickets
• Enjoy working within a team and feeling ownership for what you do
• On boarding of new services for new and existing clients
• Updating system configuration across environments
• Continuous improvements of the production service and team effectiveness
• Participating in Client Service and Technology meetings
• Handle production incidents and problem management activities related to the incident

Essentials:

• Good degree in Computer Science or related field
• Ability to apply the right sense of urgency in a fast paced environment
• Highly motivated, punctual, organised, responsible and not afraid to ask questions or pick up the phone to clients
• Enjoy both the responsive and proactive elements of the support role
• Enjoy solving complex problems
• Strong Technical ability for complex issue resolution and prioritisation
• Ability to work as part of a team and communicate effectively, especially during incidents
• Strong communication skills, including the ability to liaise with developers, client service, technical contacts at clients and to provide telephone & e-mail support to end users